Live lookup
Built for use while you are on the phone. Type what the customer is describing, put in any readings they give you, and it tells you what is likely going on and where it should go.
Need to know whether a Florida address is one we cover? Use the service area lookup.
Separate several things with commas. For example: cloudy, bubbles, loud pump
Readings, if they have them
Which is it
An attached spa running off the pool pump, filter and heater is one body of water with the pool, so it takes the pool numbers.
Salt pools run stabilizer deliberately higher, so this changes what counts as normal.
Start typing, or put in a reading. Findings appear here.
This is a thinking aid, not a diagnosis. It does not replace a tech looking at the pool, and nothing here changes the rules: never advise dosing over the phone, never promise a visit, and ask a manager when you are unsure.